General FAQs

How to Apply a Discount Code

Add your items to the cart and start the checkout process. Look for the field that says “Discount Code or Gift Card” and enter your code there. Tip: Codes are case sensitive, so double-check that all characters are correct before applying. For more info, visit babytoysca.com.

Your Privacy & Security

At babytoysca.com, we take your data privacy and security seriously. We use strict security measures to protect your personal information and ensure a safe online shopping experience every time you visit.

Cart Won’t Let You Checkout?

If your cart won’t show which item is out of stock and you can’t proceed, our team will help you identify the problem item and suggest available alternatives so you can update your cart and complete your order.

Donation Requests

We don’t accept unsolicited donation requests as our charitable initiatives are planned in advance. However, we proactively seek partnerships to make a positive impact through our corporate giving programs.

Having Trouble Logging In?

If you can’t log into your account, click “Forgot Password” and follow the instructions to reset it. If issues persist, our team can help restore your account.

Do You Include Receipts?

babytoysca.com is paperless, so we don’t include gift receipts, packing slips, or invoices with orders. The order number is all you need for a return. If unavailable, our team can assist in tracking the order.

CAD or USD Prices?

We are a Canadian company, and all prices are listed in CAD.

How To Get Urgent Assistance

If you have an urgent issue, visit babytoysca.com for support during business hours.

Instilling Confidence in Our Customers

At babytoysca.com, we are dedicated to providing the best customer service possible. We aim to instill confidence in you as you embark on your parenting journey and support you through any challenges.

Clearance Centre Sales

Our clearance sales are currently over, and we have no plans for future events at this time. Follow us on social media and subscribe to our emails for updates on future sales at babytoysca.com.